whole-box
This is a Bank Card.
Do you think it’s one of the Big Four IDs? A credit card is not a valid ID. It is not issued by a government agency and does not have the required information of a photo, date-of-birth, etc. This is a valid ID. It is issued by a government agency, has a photo, date-of-birth, and expiration date. This ID is not valid. A birth certificate is not generally considered a valid ID. They normally do not have photos or expiration dates. We just wanted to let you know that although duplicate IDs are acceptable, we don’t count them in the Big 4 because someone else may be using the original - a common fake ID strategy used by minors. This ID is not valid. It needs to be issued by a government agency. Plus, there is no expiration date or date-of-birth. This is a valid ID. It is issued by a government agency, has a photo, date-of-birth, and expiration date. This ID is not valid. It is not issued by a government agency and does not have all of the required information, such as an expiration date or date-of-birth. This is a valid ID. It is issued by a government agency, has a photo, date-of-birth, and expiration date. This ID is not valid. Even if a library card had all of the information needed, such as a photo, date-of-birth, and expiration date, it is not considered a valid ID. This is a valid ID. It is issued by a government agency, has a photo, date-of-birth, and expiration date. Well done! You’ve sorted all the IDs correctly! Nice try. Take a minute now to be sure you know The Big 4.


The Big 4
Other IDs
One more disguise to find
What should you say next?




What's your name?
Are you in?
What type of store are you in?
Does your store operate as an Adult Only store?


Are you ready to get started?
It's time for Chapter 2
Judging Appearances When do you card? Who? Customers may fool you.
Are you ready to get started?
Ready?
It's time for Chapter 3
Checking IDs All about examining and handling IDs, including age calculation.
Appearing under which age?






What are the big 4?




Ask for the customer's ID
What will you do now?




What are the 3 steps?




What will you say to the customer?
What will you say to the customer?
What will you say to the customer?
What will you say to the customer?
Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"
Is this type of ID one of the acceptable forms of ID?
(Is it one of the Big 4?)


Jamaal Camden
142 529 809
05/31/2017
05/31/1989
M
BR
6'-00"
Is this type of ID one of the acceptable forms of ID?
(Is it one of the Big 4?)


Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"
Is this type of ID one of the acceptable forms of ID?
(Is it one of the Big 4?)


Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"
Is this type of ID one of the acceptable forms of ID?
(Is it one of the Big 4?)


Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"
Does the photo match the customer?


Jamaal Camden
506 873 920
05/31/2017
05/31/1989
M
BR
6'-00"
Does the photo match the customer?


Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"
Does the photo match the customer?


Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"
Does the photo match the customer?


Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"
Does the description match the customer?


Jamaal Camden
506 873 920
05/31/2017
05/31/1989
M
BR
6'-00"
Does the description match the customer?


Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"
Does the description match the customer?


Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"
Does the description match the customer?


Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"
Has this ID expired?


Jamaal Camden
506 873 920
05/31/2017
05/31/1989
M
BR
6'-00"
Has this ID expired?


Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"
Has this ID expired?


Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"
Has this ID expired?


Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"
Step 2 - Sweep the ID
Jamaal Camden
506 873 920
05/31/2017
05/31/1989
M
BR
6'-00"
Step 2 - Sweep the ID
Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"
Step 2 - Sweep the ID
Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"
Step 2 - Sweep the ID
Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"
Step 3 - Flip the ID
Jamaal Camden
506 873 920
05/31/2017
05/31/1989
M
BR
6'-00"
Step 3 - Flip the ID
Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"
Step 3 - Flip the ID
Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"
Step 3 - Flip the ID
Are you happy with the back of the ID?


Are you happy with the back of the ID?


Are you happy with the back of the ID?


Are you happy with the back of the ID?


Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"
Okay. Based on all of the information you have, is this ID valid?


Jamaal Camden
506 873 920
05/31/2017
05/31/1989
M
BR
6'-00"
Okay. Based on all of the information you have, is this ID valid?


Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"
Okay. Based on all of the information you have, is this ID valid?


Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"
Okay. Based on all of the information you have, is this ID valid?


Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"

You’re right. The ID was legitimate but the photo did not match the customer so for this customer, it’s a fake ID and not valid.

Jamaal Camden
506 873 920
05/31/2017
05/31/1989
M
BR
6'-00"

You spotted it! The ID was legitimate across all the checks, but one. It’s an expired ID, and that makes it invalid. Do not accept it.

Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"

You’ve got eagle eyes! The ID probably isn’t legitimate because the back is blank. Everything else was correct, but that blank back means you can’t accept this ID.

Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"

That’s right! The ID is absolutely fine.

Amanda Cady
506 873 920
05/31/2022
05/31/1989
F
BR
5'-09"

Wait a sec! It is an acceptable form of ID, it is not expired, and there is a barcode on the back, but the photo did not match the customer. So for this customer, it’s a fake ID and not a valid one.
Jamaal Camden
506 873 920
05/31/2017
05/31/1989
M
BR
6'-00"

Check again! The ID is an acceptable form of ID, the photo and description match the customer, and there is a barcode on the back. However, it’s expired! This makes it an invalid ID. You can not accept an expired ID.
Jamie Andres
506 873 920
05/31/2022
05/31/1989
F
BLU
5'-07"

Hold up! The ID is an acceptable form of ID, the photo and description match the customer, and it is not expired. However, the back is blank! This makes it an invalid ID. You cannot accept the ID.
Joel Ziesing, Jr.
506 873 920
05/31/2022
05/31/1989
M
BR
6'-01"

Not so fast! It’s good to be vigilant, but this ID is completely legitimate. It is an acceptable form of ID, the photo and description match the customer, it is not expired and there is a bar code on the back.

Bill, . Turn on the news, there’s more information about that store who illegally sold to a minor.

Bill, . Turn on the news, there’s more information about that store who illegally sold to a minor.

Turns out that the cashier made a common mistake!

Bill, . Turn on the news, there’s more information about that store who illegally sold to a minor.

Turns out that the cashier made a common mistake!

They didn’t calculate the minor’s age correctly or maybe, didn’t even calculate their age at all.

It's time for Chapter 4
Refusing a Sale How to effectively use the customer-friendly AERO approach
What does AERO mean?




Are you ready?
What should you say next?






What should you do next?






What will you say now?




Are you ready for the Store Challenge?
Store Challenge
Your Test Take everything you’ve learned and serve customers alone.
Are you ready to help this store?


Start Store Challenge TEST


Will you ask this customer for their ID?


What will you say now?






Scott McMahon
920 813 072
11/20/2023
11/20/1996
M
BLU
5'-10"
Is this type of ID one of the acceptable forms of ID?
(Is it one of the Big 4?)


Scott McMahon
920 813 072
11/20/2021
11/20/1994
M
BLU
5'-10"
Does the photo match the customer?


Scott McMahon
920 813 072
11/20/2021
11/20/1994
M
BLU
5'-10"
Does the description match the customer?


Scott McMahon
920 813 072
11/20/2021
11/20/1994
M
BLU
5'-10"
Has this ID expired?


Scott McMahon
920 813 072
11/20/2021
11/20/1994
M
BLU
5'-10"
How will you sweep the ID?


Are you happy with the back of the ID?




Scott McMahon
920 813 072
11/20/2021
11/20/1994
M
BLU
5'-10"
Check the birth date. Are they old enough to buy this?


Scott McMahon
920 813 072
11/20/2021
11/20/1994
M
BLU
5'-10"
Based on all of the information you have, will you make the sale?


Will you ask this customer for their ID?


What will you say now?






Will you ask this customer for their ID?


What will you say now?






Will you ask this customer for their ID?


Griff Hamilton
K98420092
11/20/2023
05/20/1998
M
BLU
5'-9"
Is this type of ID one of the acceptable forms of ID?
(Is it one of the Big 4?)


Griff Hamilton
K98420092
11/20/2021
05/20/1996
M
BLU
5'-9"
What will you do now?




Will you ask this customer for their ID?


Jamie Lin
428220013
11/20/2023
11/20/1997
F
HZ
5'-2"
Is this type of ID one of the acceptable forms of ID?
(Is it one of the Big 4?)


Jamie Lin
428220013
11/20/2021
05/31/1991
F
HZ
5'-2"
Does the photo match the customer?


Jamie Lin
428220013
11/20/2021
05/31/1991
F
HZ
5'-2"
Does the description match the customer?


Jamie Lin
428220013
11/20/2021
05/31/1991
F
HZ
5'-2"
Has this ID expired?


Jamie Lin
428220013
11/20/2021
05/31/1991
F
HZ
5'-2"
How will you sweep the ID?


Are you happy with the back of the ID?


What will you do now?




Jamie Lin
428220013
11/20/2021
05/31/1991
F
HZ
5'-2"
Based on all of the information you have, will you make the sale?


Will you ask this customer for their ID?


drivers-license-underage-filled-sc05/20/20222105/20/20015'-11"BLUM05/20/2022492386791Eddie H. Hasel
Is this type of ID one of the acceptable forms of ID?
(Is it one of the Big 4?)


Does the photo match the customer?


Does the description match the customer?


Has this ID expired?


How will you sweep the ID?


Are you happy with the back of the ID?


Check the birth date. Are they old enough to buy this?


Based on all of the information you have, what will you do?




Restart Store Challenge
Enter Date of Birth



Clues someone is younger
Hey bruh, a bottle of that e-liquid refill.
Can I get two of those smokeless tins?
Lemme get a pack of those cigarillos.
Hey man, can I get a pack of those?


Clues someone is older
A pack of those e-cigs. I've got my kids in the car. Could you hurry?
I’ll take this business journal and 2 packs of those please.
Let me have those cigars, right over there. And do you know the best way to get downtown? I’ve got a meeting there in 10 minutes.

Keep age-restricted products behind the counter & away from the customer.

This avoids a customer grabbing the product and running out of the store.

If that happens, write up an incident report and ask your manager what to do next!

Look at this customer and click on what you think he's done to make himself look older.
Look at this customer and click on what you think she's done to make herself look older.
Grant Longacre
608152665
05/31/2022
05/31/1997
M
BLU
5'-09"
Grant Jones
123456789
05/31/2019
05/31/1998
M
BLU
5'-09"
Visit the Library
Allie Vuckich
T938734856
02/11/2022
02/11/2004
F
BR
5'-05"
Check the calendar. Is this customer old enough to buy tobacco or vaping products?


Joseph Zamfur
8YR1987428
01/24/2022
01/24/2004
M
BR
6'-00"
Is this customer old enough to buy tobacco or vaping products?


Alan Keebler
B194E3219
04/17/2022
04/17/1997
M
BR
6'-02"
Is this customer old enough to buy tobacco or vaping products?


Allie Vuckich
T938734856
02/11/2022
02/11/2004
F
BR
5'-05"
Calculate the age of the customer using the app. Is this customer old enough to buy tobacco or vaping products?


Joseph Zamfur
8YR1987428
01/24/2022
01/24/2004
M
BR
6'-00"
Is this customer old enough to buy tobacco or vaping products?


Alan Keebler
B194E3219
04/17/2021
04/17/1997
M
BR
6'-02"
Is this customer old enough to buy tobacco or vaping products?


Restart Age Calculation
drivers-license-underage-filled05/20/20222105/20/20015'-06"BRF05/20/2022492386791Joyce A Burge
Scott McMahon
920 813 072
11/20/2021
11/20/1994
M
BLU
5'-10"
Restart Hold, Sweep, Flip
Certificate
Enter Your Full Name

Double check your spelling!

** Important **

Age to Ask for Identification
of tobacco & vaping product customers

FDA requires: Under 27 years old

Law: Under 30 years old

Select an Age Calculation Tool
What do you think?


Allie Vuckich
T938734856
02/11/2022
02/11/2004
F
BR
5'-05"
Enter the customer’s date of birth using the register. Is this customer old enough to buy tobacco or vaping products?


Joseph Zamfur
8YR1987428
01/24/2022
01/24/2004
M
BR
6'-00"
Enter the customer’s date of birth using the register. Is this customer old enough to buy tobacco or vaping products?


Alan Keebler
B194E32X19
04/17/2022
04/17/1997
M
BR
6'-02"
Enter the customer’s date of birth using the register. Is this customer old enough to buy tobacco or vaping products?


Don't say “I can't”

Put the responsibility on the law

Say, “I’m sorry, it's against the law for me to sell these to you”

Big 4 IDs

  • Driver’s License
  • Non-Driver’s License
  • U.S. Military ID
  • U.S. Passport

5 ID Checks

  1. Date of Birth
  2. Photo
  3. Description
  4. Expiration Date
  5. Alterations

Acceptable IDs - the Big 4

  • Driver’s License
  • Non-Driver’s License
  • U.S. Military ID
  • U.S. Passport

Checking IDs

  • 5 Checks
  • HOLD, SWEEP, FLIP
  • Use Age Calculation Tools
Your browser does not support SVGs


Your browser does not support SVGs


Change ID  Hide Result Image  Show Result Image
1. Know what to say & how to say it
2. Don't make accusations
3. Avoid arguments
4. No long discussions


1. Compliant with law
2. Fantastic at customer service
3. Confident to deny illegal sales to minors


Age Calculation is getting a new look and will be back on-line soon!
calendar-blank00-00-0000MONDAY JAN 00 0000
app-scan-resultsMust be 21 years oldMust be 21 years oldMust be 21 years old00 years oldDate of Birth: 00/00/0000
The date you entered does not match the drivers license. Try again.
ENTER D.O.B.



Training Booster Course
  • Minimum-Age Laws
  • What Age to Ask for Identification
    • FDA requirements
    • State Law requirements (if any)
    • Store Policy
  • What to Say & How to deny sales to underage customers with great customer service
Optional Exercise:
Practice Age Calculation using your choice of three age calculation tools
Training Booster Course
  • Minimum-Age Laws
  • What Age to Ask for Identification
    • FDA requirements
    • State Law requirements (if any)
    • Store Policy
  • What to Say & How to deny sales to underage customers with great customer service
Optional Exercise:
Practice Age Calculation using your choice of three age calculation tools
©2018 The We Card Program, Inc.
All rights reserved.
 
Please close your browser window now.
©2018 The We Card Program, Inc.
All rights reserved.
Chapter 1
chapter loading . . .
©2018 The We Card Program, Inc.
All rights reserved.

Tips for Training

What's inside the course?

Short, interactive exercises to equip you with your state’s minimum-age law, what age to ask for ID, what to say when carding and denying sales to underage customers, along with optional practice at age calculation of customer IDs.

How long does it take?

Training takes about 10 to 12 minutes

Supported Browsers

Chrome, Firefox, Edge and Internet Explorer 11.
The training is NOT compatible with Safari.

Sound Effects

Turn your sound on to get the full training experience.

Apple Devices

Available for iOS 9+ on suggested devices.
iPad Mini, Air, Pro, 2018.

 
Loading
 
©2018 The We Card Program, Inc.
All rights reserved.

Customize Your Training

What state is your store located in?
What county or city is your store located in?
Does your store have a policy to ask for identification at a higher age?




What is your store's age for carding customers?








Enter a different age if it's none of the above:

** Important **

Age to Ask for Identification
of tobacco & vaping product customers

FDA requires: Under 27 years old

Law: Under 30 years old

Does your store have a policy to ask for identification at a higher age?




This is rare. Ask your manager or owner.

Contestant 1 Contestant 1 Contestant 2 Contestant 3 Contestant 3 Contestant 3 Contestant 3 Contestant 4 Contestant 4 Contestant 4 Contestant 4